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J. Robins
Received a Complaints Notice...
now what?
We get the rollercoaster you're feeling:
What could you have done to deserve a Human Rights Complaint filed against you?
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​You want someone to give you confidence about whether your employee has a real case against you? ​
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You're worried about how expensive legal fees will be just to resolve this. ​​
You're uncertain about what exactly is required to respond that you must return as part of the notice.
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You wish someone could help guide you through the complaints process and resolve this quickly.
You're looking online but the little information you've found is in legal jargon and hard to understand.
Receiving a complaint is stressful enough, why pay thousands just for more stress?
The Guide is your solution.
When you have someone who can handle your complaint for you, you can get back to what's important in building your business and managing your team.
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That's why we created The Guide. - proven support process that gives you the confidence in navigating the Human Rights Tribunal's complaints and resolve it quickly.
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Instead of 2 years, The Guide. can help you resolve your complaint within weeks of receiving it.
What You'll Get:
Your personal AI Agent
An AI Agent that works exclusively on your complaint, having been trained by every Human Rights Tribunal's decision that's ever been published.
A Human HRT Professional
Our team of HRT professionals include dispute resolution specialists, public legislative investigators and adjudicators.
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They are the team that reviews the work of your AI Agent to provide accuracy and quality assurance.
Clear Resolution Instructions
Once the details of your complaint has been reviewed, you'll receive step-by-step instructions and guidance on how to move through the Tribunal's resolution process.
How it works:
Step 1:
Submit Your Information
You will submit digital copies of the Human Rights Tribunal Complaint Notice and any other documentation that you have that is related to the complaint.
We will give you a list of documents that you will want to gather and submit.
Step 2:
Complaint Assessment
Your assigned AI Agent and our professional HRT team will make an assessment of the document and your complaint.
You will receive a confidence level of whether your employee has a good case against you and the reasons for it.
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You will be provided with the information and education you will need to make your process as successful and stress-free as possible.
Step 3:
Step-by-Step Guidance
The Guide. will provide you with step-by-step guidance to know what steps you need to take next, when to take them and how to take them.
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Guidance will be provided by your AI Agent once reviewed by the human team.
Success Stories
Explore what users of The Guide. have said about their experiences and successes.
A. Johnson, HR Manager
Resolved - and everything was created in draft form for me to review. Amazing.
S. Lee, Business Owner
It was a big misunderstanding - but we never would have learned about this without The Guide. Wow, it was eye-opening.
M. Adams, CEO
After my employer provided an explanation about the incident and explained how The Guide. helped him understand the situation, I withdrew my HRT complaint.
Pricing
Different options based on your needs. If you choose a package that isn't right for you, you can upgrade or downgrade anytime.​
Starter @ $199/mo
For employers of any size.
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| 2x monthly strategy calls
| Step-by-step guide
| Email support
Growth @ $950/mo
For employers ready to prepare for adjudication now.
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| Weekly Calls
| Priority Support
| Team Workshops
Enterprise @ $1,450/mo
For large organizations that require coordination between departments and units.
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| 1:1 strategy + ops coaching
| Full audits
| Slack access daily
FAQs
Does it matter what industry I'm in?
Industry-specific adjudication history and decisions inform how The Guide will help you navigate the in's and out's of your complaint.
How is my employee's complaint different from other complaints?
Each situation is unique. The Guide will take the details of your complaint and compare it against what the Human Rights legislation says and past decisions.
I just received a notice of HRT complaint. What do I do now?
You can informally resolve the underlying issues being complained of directly with your employee. Take care though, most employees don't file an HRT complaint unless there is a serious issue and you definitely don't want to take actions or say anything that would constitute "retaliation."
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The next best step is to gather information necessary to prepare the response. The Guide can help you through that.
What if I just ignore it?
Ignoring an HRT Complaint will not make it go away. You could be in default and end up owing penalties and monetary compensation to your employee.
I have a lawyer I use for legal issues, shouldn't that be the answer?
HRT Complaints are a highly specialized area of law and most lawyers aren't specialized to deal with this type of labour law issue, especially if they don't have direct experience with Human Rights Tribunal adjudication.